E-Helpline of Mumbai Customs Zone-III

Comprising of Air Cargo Complex (Import), Air Cargo Complex (Export), CSI Airport & Preventive Commissionerates
Air Cargo Complex (Import) Click Here Air Cargo Complex (Export) Click Here Air Cargo Complex (General) Click Here CSI Airport Click Here Preventive Commissionerate Click Here CSI Airport Special Cargo Click Here
Procedural issues of Import Appraising Group, IGM related issues, Import Sheds, EDI System/ICES related issued ect. Procedural issue of imports under various Export Promotion Schemes like DEEC, EPCG, VKUY, FMS, 100% EOU, EGM related issues, Export Docks related issues etc Procedural issue of General Commissionerate, issue pertaiining to Prev Admin, P&E Techinical Cell, CHS, SAD Refund, PCA, Bon d and Bank Guarantee Cell, TP, Disposal, Strong Room, SEZ and SEEPZ. Issues related to Mumbai Air Customs at Chatrapati Shivaji International Airport, grivences of the passengers during Arrival/Departure and their baggage and any other issues related to Aiport Commissionerate Issues related to Rummaging & Intelligence (R&I), Marine & Preventive Wing (M&P), Antismuggling, COFEPOSA etc. Issues related to Courrier Cell, Precious Cargo Customs Clerance Centre (PCCCC)
Special Investigation & Intelligence Branch(SIIB)-Import, Frauds & Misdeclaration in Import related issues. Special Investigation & Intelligence Branch(SIIB)-Export, Frauds & Misdeclaration in Export related issues. Central Intelliggence Unit (CIU): Vigilance Related Issues Air Intelligence Unit (AIU) related issues.    
While sending e-mail to the concerned Officers mentioned above, kindly see that your query contains the following details without fail :
  1. Custom House Agent No (CHA No) / Licence No for Individual or Company ,
  2. Your PAN Based Registration Number,
  3. The category under which you seek the HELPLINE,
  4. Your Address, Contact Number and email addres,
  5. Your Passport Number and address, PAN Number,
  6. Nature of help required by you. please explain in detail.
  7. Nature of help required by you. Please explain in detail. If you are not clear about the issue whom to ask, then e-mail also to be sent to
  8. In case of no reply within one week, then please send an e-mail to the Office of the Chief Commissioner of Customs, Zone-III, at
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